TERMS & CONDITIONS
PAYMENT AND CANCELLATION
Payment must be made in full before proofs can be sent. In the event of an order being cancelled, the maximum refund is 75% and if work has already commenced the refund will be graded from 75% to 0% depending on how far work on the order has proceeded.
Prices are subject to change without prior notice. Any price increase will not affect confirmed orders.
Proofs for wedding stationery will be e-mailed before proceeding with the order. It is the customer's responsibility to check their proof carefully. RJ Wedding Stationery accepts no responsibility for incorrect personalised stationery if proofs were not properly checked and incorrect personalisation details were provided. Work will not commence on the order until the customer confirms that the proof is correct.
VARIATIONS WITHIN THE ORDER
All wedding stationery is handmade and therefore may differ slightly from card to card. A slight variation in colours and materials may also occur and colours may differ slightly from the photographs due to lighting. If product specifications from my suppliers change, I will endeavour to offer an alternative of the same or better quality.
You are responsible for ensuring that you have permission to use any material (e.g. poems) you ask to be included in your wedding stationery. All designs on this website are copyright of RJ Wedding Stationery and must not be copied or reproduced under any circumstances.
All wedding stationery orders within the UK will be sent via Royal Mail Recorded Delivery or Parcelforce. A signature will be required to confirm receipt of delivery. In the event that your order is lost or damaged during the delivery process, please advise within 48 hours, and in the case of damage please keep all the packaging to help with the compensation claim.
Depending on their size and value, orders will either be sent via
1st Class Signed For, Special Delivery or Parcel Force 48
Orders up to 750gm (approx 30 cards 125mm) - £5.90
Orders up to 1kg (approx 40 cards 125mm) – £10.00
Orders up to 2kg (approx 80 cards 125mm) – £13.00
Orders up to 3kg (approx 120 cards 125mm) - £16.00
As all stationery is handmade and personalised to order, refunds or exchanges can only be given if merchandise is faulty or the order specifications have not been met.
Designs may contain small parts, they are not suitable to be handled by small children.
In line with data protection laws (GDPR),your personal information is only used to process your order; it is never passed on to a third party. PayPal offers one of the safest ways to pay online. PayPal process your payment without sharing your financial details.